Shipping policy

This Shipping Policy is issued by NovaVertex LLC, the operator of Top Tier Recovery.

Effective Date: Sep 5, 2026

1. Introduction

At Top Tier Recovery, we aim to provide a clear and consistent shipping experience for every order placed on toptierrecovery.com. Because we carry products from multiple manufacturers, processing times, transit times, delivery methods, and shipping requirements may vary by brand or product. Please review the brand-specific shipping information below for the most accurate delivery expectations.

  • Service name Free Standard Shipping
  • Price Free Shipping on Most Orders Within the Contiguous U.S. (Excludes AK/HI)

Revive Shipping Information

  • Handling time 1 to 3 business days
  • Transit time 5 to 8 business days
  • Total delivery time 6 to 11 business days
  • Destination Contiguous United States
  • Coverage Revive products unless a product page says otherwise

Leisurecraft Shipping Information

  • Production / lead time: Typically 2–8 weeks before shipment, depending on Leisurecraft’s production schedule and time of year.
  • Shipping: Freight shipping is included on Leisurecraft sauna orders of $3,500 or more within the Continental United States.
  • Residential delivery fee: A separate $320 Residential Drop Ship fee applies to residential sauna deliveries and is charged at checkout.
  • Delivery appointment: The freight carrier will contact the customer to schedule delivery.
  • Delivery location: Delivery is made to the end of the driveway or curbside.
  • Truck access: Customers are responsible for confirming that a large freight truck can safely access the delivery location and has enough room to turn around.
  • Address changes: Changes to the ship-to address made before the order leaves the factory are free. Address changes requested after shipment are subject to a $350 charge.
  • Storage fees: If a shipment reaches the local delivery terminal and delivery is delayed because the customer does not coordinate delivery, unloading, or provide necessary information, storage fees of at least $35 per day may apply.

Important Residential Delivery & Unloading Requirement

Customers are responsible for unloading the sauna crate from the delivery truck.

For larger Leisurecraft shipments, customers may need to arrange a forklift or other suitable mechanical equipment before delivery.

  • If the crate is 84 inches or shorter, a liftgate may be available to assist with lowering the crate.
  • If the crate is longer than 84 inches, liftgate unloading is not available and the customer must make their own unloading arrangements.
  • Leisurecraft also identifies other unloading options such as pickup from the delivery terminal with a trailer, use of a tilt tow truck, or an appropriate unloading crew.
  • Optional tilt/tow service, If a customer cannot arrange unloading for an oversized crate, Leisurecraft may arrange tilt/tow delivery for an additional $1,450 charge.
  • Customers should have an unloading plan in place before the scheduled delivery appointment.

Frozin Shipping Information

  • Direct Fulfillment: Frozin ships authorized reseller orders directly to the customer.
  • Handling time: 1 to 3 business days.
  • Total delivery time: Typically 5 to 7 business days from the time the order is received, depending on the destination and carrier transit times.
  • Order cancellations: Orders can typically be canceled without a cancellation fee as long as the cancellation request is received before the order has been released for shipment. Once an order has shipped, it will fall under the applicable return process.

2. Shipping Destinations

United States

  • We currently ship within the Contiguous U.S. (the 48 contiguous states and DC). We do not ship to Alaska, Hawaii.
  • Freight deliveries require a physical delivery address accessible to the freight carrier and cannot be delivered to a P.O. box.

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping: Free shipping is available on most orders within the Contiguous U.S. (excludes Alaska and Hawaii), unless otherwise stated on the product page.
  • Additional charges may apply for services or circumstances such as remote delivery locations, special handling, expedited or upgraded delivery services, redelivery, storage, or other carrier-assessed fees when applicable.
  • Any known additional shipping charges will be communicated when applicable.

4. Order Handling and Delivery Time

Order handling and delivery times vary by brand and product. Estimated delivery time includes both order processing and carrier transit time.

Please refer to the brand-specific shipping information listed above for the applicable handling, transit, and estimated total delivery times for your order.

Business days are Monday through Friday, excluding holidays.

If a product requires additional processing, manufacturing, or lead time, the product page may include a separate shipping estimate. Product-specific shipping information will take precedence over the general estimates listed in this policy.

Estimated delivery dates are not guaranteed and may be affected by carrier delays, weather, supply chain conditions, product availability, or other circumstances outside our reasonable control.

Brand-specific processing and delivery estimates shown above are based on the current information provided by each manufacturer or supplier.

5. Shipping Methods and Carriers

Orders may ship through parcel carriers or freight carriers depending on the size, weight, and type of product.

Smaller items and accessories may ship through carriers such as USPS, UPS, FedEx, or similar services.

Larger products, including many saunas, cold plunges, ice baths, and chillers, may ship through professional freight carriers using Less-Than-Truckload (LTL) or similar freight service.

For freight shipments, the carrier will typically contact the customer directly to schedule a delivery appointment.

Shipment Tracking
Tracking information will be provided when available after the order has shipped.

6. Order Tracking

Once your order has shipped, tracking information will be provided when available.

For freight deliveries, the carrier may contact you directly to coordinate or schedule delivery.

Tracking updates are provided by the carrier and may not always reflect real-time movement.

7. Delivery Issues

Delayed or lost packages
If your delivery exceeds the estimated timeframe listed for the applicable brand or product, please contact support@toptierrecovery.com or call (737) 300-9057 so we can assist with the carrier or manufacturer.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact Top Tier Recovery so we can assist with a trace

Damaged deliveries
Inspect your shipment upon delivery whenever possible. If there is visible damage, photograph the packaging and product and note the damage with the carrier before accepting the shipment when applicable.

Brand-specific damage-reporting requirements may apply. Please refer to our Return & Refund Policy for the applicable reporting deadlines and resolution process.

8. Missing Items

If an item or component is missing from your shipment, please contact support@toptierrecovery.com or call 737) 300-9057 as soon as possible with your order number and details about the missing item.

We will review the issue with the applicable carrier or manufacturer and coordinate the appropriate resolution.

Brand-specific requirements may apply depending on the product and manufacturer.

9. Returns and Refunds

Return eligibility, return shipping responsibilities, restocking fees, cancellation terms, damage-reporting requirements, and refund timelines may vary by brand and product.

Please refer to our Return Policy for the complete terms that apply to your order.

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Top Tier Recovery.