Refund policy
This Return and Refund Policy is issued by NovaVertex LLC, the operator of Top Tier Recovery.
Effective Date: Sep 6, 2026
1. Overview
At Top Tier Recovery, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through toptierrecovery.com.
Summary
- Region: United States
- Return window: Generally 30 days from delivery, unless a brand-specific policy states otherwise
- Return eligibility: Returns may be accepted for defective and non-defective products when applicable conditions are met
- Return shipping: Responsibility may vary depending on the reason for the return and the applicable brand policy
- Restocking fees: May apply depending on the brand and reason for return
- Brand-specific terms: Additional requirements, fees, reporting deadlines, and refund timelines may apply by manufacturer
2. Contact Information
To start a return or report damage, contact our customer service team:
- Email: support@toptierrecovery.com
- Phone: (737) 300-9057
Hours: Monday to Friday, 9am to 5pm CST
3. Eligibility for Returns
Returns may be accepted when the applicable brand’s return conditions are met.
To qualify, the product generally must:
- Be within the applicable return window
- Be unused and uninstalled unless the issue is a qualifying defect or damage claim
- Include the original packaging, accessories, manuals, and components when required
- Be in original or resalable condition
- Receive return authorization before being shipped back
Brand-specific requirements, reporting deadlines, and exclusions may apply.
4. Reporting Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact Top Tier Recovery as soon as possible after delivery. Please include:
- Your order number
- Photos clearly showing the damage or issue
- A brief description of the problem
5. Return Shipping and Fees
Return shipping responsibilities and restocking fees vary by brand and the reason for the return.
Revive Products
- Customers are responsible for return shipping on change-of-mind returns.
- Revive covers return shipping for damaged, defective, or incorrect items.
- Approved returns are subject to a 20% restocking fee.
- The 20% restocking fee is waived for damaged, defective, or incorrect items.
Leisurecraft Products
Leisurecraft does not accept standard returns. If Leisurecraft determines that a product must be returned to the factory, a 20% restocking fee will apply, and the customer will be responsible for all return shipping costs. Products must be returned in their original packaging and condition. Leisurecraft will inspect the returned product and determine the amount of any applicable refund.
Frozin Products
- Non-warranty returns are reviewed by Frozin on a case-by-case basis and must be approved before the product is returned.
- If a return is approved due to buyer’s remorse or a change of mind, the customer is responsible for return shipping.
- Warranty-related defects or issues are handled separately under Frozin’s applicable manufacturer warranty.
6. Refunds and Replacements
After a returned item is received and inspected, we will confirm whether a refund, replacement, or other resolution applies.
Revive Products
- Approved refunds are typically processed within 5–10 business days after the returned item is received and inspected.
- Refunds are issued to the original payment method.
- Damaged, defective, or incorrect items may be resolved through return, replacement, or another approved remedy.
Leisurecraft Products
Leisurecraft does not provide a general return-and-refund process for completed orders.
If a product arrives with missing components or damage in transit, the issue must be reported within 30 days of receipt. Leisurecraft may provide replacement components or another resolution at its discretion.
For visible shipping damage, customers should photograph the damage and note it on the Bill of Lading (BOL) at delivery before contacting Top Tier Recovery.
Frozin Products
Once an approved non-warranty return is received and accepted by Frozin, Frozin will refund Top Tier Recovery the wholesale amount originally paid for the product. Top Tier Recovery will then issue the customer’s refund based on the amount and terms of the original customer transaction.
If a product issue is covered under Frozin’s manufacturer warranty, Frozin may provide replacement parts, repair or replace a component, or replace the unit at its discretion.
7. Exchanges
Top Tier Recovery does not offer a separate general exchange policy. If an item is damaged, defective, incorrect, or otherwise eligible for manufacturer-approved replacement, the applicable brand may provide a replacement or other resolution under its return or warranty policy.
8. Non-Returnable Items
Revive Products
Items that are used, assembled, missing original packaging, or otherwise not in original/resalable condition may be ineligible for return.
Leisurecraft Products
Leisurecraft does not accept standard returns except where a return is specifically authorized by Leisurecraft.
9. Cancellations
Revive Products
Orders may be cancelled before shipment. Once an order has shipped, the standard return policy applies.
Frozin Products
Orders can typically be canceled without a cancellation fee as long as the cancellation request is received before the order has been released for shipment. Once an order has shipped, it will fall under Frozin’s normal return process.
Leisurecraft Products
Orders may be cancelled within 14 days of order entry without penalty. After 14 days, cancellations are subject to a $350 cancellation fee. Orders cannot be cancelled within 7 days of the scheduled ship date.
10. Legal Rights
This policy does not affect your rights under U.S. consumer protection law.
11. Changes to This Policy
We may update this policy from time to time. Changes take effect upon posting.
By purchasing from Top Tier Recovery, you agree to this Return and Refund Policy.
Top Tier Recovery is owned and operated by NovaVertex LLC
support@toptierrecovery.com
(737) 300-9057